Business Process Analysis

Intro

Business Process Analysis examines how processes work to identify issues and opportunities. In EA, it informs design, automation, and change prioritisation.

Key points:

• Uses data, workshops, and modelling to assess performance
• Supports optimisation and compliance
• Common use cases: cycle time reduction, quality improvements, cost‑to‑serve
• Pitfall: anecdotal analysis without data validation

Examples:

• Time‑and‑motion study on a fulfilment process
• Root‑cause analysis of approval delays
• Benchmarking process performance across regions

In practice:

Link analysis findings to Business Process Management initiatives.

Related terms: Business Process Management; Benchmarks; Impact Analysis

FAQs:

Q: What inputs are essential?
A: Process maps, event data, stakeholder feedback, KPIs.

Q: How to ensure objectivity?
A: Validate findings with data and cross‑functional reviews.

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