Business Process Improvement

Intro

Business Process Improvement systematically enhances processes to deliver better outcomes. In EA, it aligns changes with capabilities and technology.

Key points:

• Combines analysis, redesign, and measurement
• Improves cost, quality, speed, and compliance
• Common use cases: cycle time reduction, error rate reduction, automation enablement
• Pitfall: local optimisation that hurts end‑to‑end value

Examples:

• Redesigning approvals to cut unnecessary steps
• Automating data validation to reduce errors
• Standardising handoffs between teams

In practice:

Embed improvements in Business Process Management and track outcomes.

Related terms: Continuous Process Improvement; Lean; Six Sigma

FAQs:

Q: How to pick the right projects?
A: Use data to target high impact and align to strategic outcomes.

Q: How to sustain gains?
A: Govern standards, monitor KPIs, and iterate.