Collaboration

Intro

Collaboration is the interaction between two or more participants working toward a shared outcome. In EA and BPM, it clarifies roles, responsibilities, and information flow.

Key points:

• Shows who interacts with whom, and why
• Improves handoffs and reduces rework
• Used in process design, service delivery, and cross‑team workflows
• Pitfall: unclear ownership leads to stalled decisions

Examples:

• Sales and Finance coordinating on quote‑to‑cash
• Security and DevOps aligning on release approvals
• HR and IT onboarding a new employee

In practice:

Document collaboration with RACI or swimlanes; agree on SLAs for key handoffs.

Related terms: Participant; Swimlane; Hand Off

FAQs:

Q: Is collaboration the same as a team?
A: No, it’s about interactions, not org structure.

Q: How to improve collaboration fast?
Clarify owners, SLAs, and escalation paths.

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