Balanced Scorecard

Intro

The Balanced Scorecard tracks performance across financial, customer, internal process, and learning/growth perspectives. In EA, it connects strategy to measurable outcomes.

Key points:

• Translates strategy into objectives and metrics
• Improves alignment across initiatives and portfolios
• Common use cases: capability KPIs, transformation dashboards, portfolio scorecards, governance reporting
• Pitfall: too many metrics dilute focus

Examples:

• Capability KPIs tied to customer outcomes
• EA portfolio scorecard tracking delivery and risk
• Process efficiency and learning/growth measures

In practice:

Relate scorecards to operating model views in Business Architecture.

Related terms: KPI; Value Stream; Operating Model

FAQs:

Q: Why use a balanced scorecard in EA?
A: To connect architectural change to outcomes across multiple perspectives.

Q: How to avoid metric overload?
A: Focus on a handful of meaningful measures aligned to strategy.

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