Business Process Management System

Intro

A Business Process Management System (BPMS) provides tools to model, execute, and monitor processes. In EA, BPMS supports workflow automation and governance.

Key points:

• Combines modelling, execution, and analytics capabilities
• Accelerates delivery of standardized workflows
• Common use cases: approvals, case management, service orchestration, performance dashboards
• Pitfall: over‑customization leads to brittle solutions

Examples:

• Workflow automation for onboarding
• Case management with role‑based routing
• Dashboards monitoring SLAs

In practice:

Align BPMS use with Business Process Management standards.

Related terms: BPM; Workflow; Automation

FAQs:

Q: What should guide BPMS configuration?
A: Standard patterns, minimal custom code, and clear ownership.

Q: How to measure success?
A: SLA adherence, cycle time improvements, and error reduction.

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