Business Process

Intro

A Business Process is a set of activities that deliver an outcome for customers or the organisation. In EA, processes connect capabilities, roles, information, and systems.

Key points:

• Defines steps, inputs/outputs, and responsibilities
• Enables optimisation and automation
• Common use cases: mapping, improvement, RPA, integration, compliance
• Pitfall: modelling detail without linking to outcomes

Examples:

• Order‑to‑cash process mapped end‑to‑end
• Incident management process with roles and SLAs
• Onboarding process integrating HR and IT systems

In practice:

Relate process modelling to Business Process Management methods.

Related terms: Activity; Sub‑Process; Task

FAQs:

Q: What makes a process “good”?
A: Clear outcomes, roles, controls, and measurable performance.

Q: Where to start improvements?
A: Identify bottlenecks and automate high‑volume, low‑value steps.