Business Capability Management and Business Capability Maps


Business Capability Management (BCM) is a strategic approach that aligns a company's core competencies with its organizational goals and objectives, primarily focusing on maximizing efficiency, agility, and competitiveness in a rapidly evolving business environment. Central to BCM is the concept of Business Capability Maps, which visually represent what a business does (its capabilities), rather than how it does it (its processes).


What are Business Capabilities?

A business capability is a fundamental element that combines skills, processes, and technologies to enable a business to deliver services or products to its customers. These capabilities are abstract yet concrete enough to be assessed, managed, and invested in.


Business Capability Maps

Business Capability Maps are a key tool in enterprise architecture, providing a high-level view of what an organization does. These maps:

  • Break down organizational functions into distinct capabilities.
  • Illustrate the relationship between capabilities and business goals.
  • Help identify redundancy and gaps in processes.
  • Facilitate better strategic planning and resource allocation.


The Role of Business Capability Management in Strategic Planning

BCM plays a critical role in strategic planning, offering a clear and simplified view of the organization from a capabilities perspective. This approach allows leaders to:

  • Align investments with strategic objectives.
  • Drive digital transformation and enterprise transformation initiatives.
  • Enhance agility and responsiveness to market changes.


Business Capability Maps in Digital Transformation

In the context of digital transformation, Business Capability Maps provide a framework for identifying areas where technology can enhance or streamline operations. By visualizing capabilities, organizations can better understand where digital tools can have the most significant impact, leading to more effective transformation strategies.


Implementing Business Capability Management

The implementation of BCM involves:

  • Identifying and defining business capabilities.
  • Developing a Business Capability Map.
  • Aligning capabilities with strategic objectives and technology.
  • Continuously reviewing and updating capabilities to reflect changes in the business environment.


Benefits of Business Capability Mapping

  • Improved Strategic Alignment: Ensures that business activities are in line with the organization's strategic direction.
  • Enhanced Operational Efficiency: Identifies and eliminates process redundancies and inefficiencies.
  • Better Resource Allocation: Helps in prioritizing investments in areas that offer the most value.
  • Facilitates Enterprise Transformation: Guides the organization through significant changes, including mergers, acquisitions, and market shifts.
  • Supports Enterprise Architecture Planning: Provides a clear view of the organization for better technology and process decision-making.



Business Capability Management and Business Capability Maps are indispensable tools in the realms of strategic planning, digital transformation, enterprise transformation, and enterprise architecture. By understanding and implementing these concepts, organizations can achieve greater alignment between their strategies and operations, leading to enhanced efficiency, agility, and competitive advantage.


Discover OrbusInfinity

The Enterprise Transformation Platform

OrbusInfinity provides a ‘North Star’ for transformation teams and executives to confidently manage Enterprise Transformations.

enterprise transformation platform

Further reading

Business Capability Model Starter Pack

Poster May 19, 2023

The business capability model is a key business architecture viewpoint - download a free Visio template and stencil here.

Improve Understanding of Your Business Capabilities

Are you able to effectively exploit your business capabilities? How well are they understood within your company?

Business capabilities are essential to your organization’s ability to function within normal parameters. These high level concepts belong to the business layer of an enterprise architecture, and act as fundamental building blocks and incorporate a number of different components ranging from technology and information to processes or even people.

Taking it just a step further, a business capability model is a key architecture viewpoint that depicts the capabilities an enterprise requires to deliver upon its strategy. Beyond helping you highlight capabilities, models may provide additional value by clarifying how mature they are – by evaluating against multiple dimensions such as people, process, and technology. What’s more, a capability model can support architects in communicating insights to business stakeholders via heatmaps that make information more easily digestible.

In light of this, we are pleased to offer our free Business Capability Model Starter Pack to help you achieve the objectives listed above.

Within the Business Capability Model Starter Pack you’ll get:

  • A business capability model Visio template
  • Notation for describing the business capabilities of an organization
  • Heat map options for displaying the capability and importance

Download now and ensure a great start when embarking on your capability modeling and business architecture initiatives.

02 432


Download resource




Already an OrbusInfinity user?

Use our Business Capability Starter Maps to kickstart your business capability management journey:


Find Out More