iServer

ServiceNow Connect

Seamlessly integrate ServiceNow data with your iServer repository for richer insights and informed strategic planning

What is ServiceNow Connect?

ServiceNow Connect is an integration module that syncs data and schedules automatic updates between iServer and the ServiceNow platform. It includes support for customized metamodels within both ServiceNow and iServer, as well as multiple import profiles.

iServer

Features of ServiceNow Connect

Import Scheduling

You can schedule regular updates and sync data imports to run automatically, at a time that suits you.

Leverages both iServer and ServiceNow APIs

iServer’s API enables users to take advantage of operational, IT-centric data available from ServiceNow. Metrics and analytics in iServer are augmented with ServiceNow data and are presented via user friendly dashboards.

Flexible Custom Data Mapping

Language mappings ensure you visualize and leverage ServiceNow data in your enterprise architecture models, standards, and application portfolio assessments.

Multiple Import Profiles

Multiple profiles make it possible to simultaneously import different data on different schedules.

Benefits

Keeps ServiceNow data automatically synced with iServer.

Provides enriched analysis, including live operational data from ServiceNow.

Ensures data-based decision support for strategic planning and architecture.

Informed Decisions

Business Outcomes

Leverage your organizational repository data into meaningful assets and build a robust, well-architected business intelligence capability.
Effective way of communicating between senior level stakeholders, design and operations teams by enhancing existing BI data with process information or business requirements.
Gain insight into how the IT portfolio performs across the organization.

Empowering IT Professionals