Making it stick: Tips for embedding change

About this Resource

Analyzing and re-designing business processes provides the opportunity for reflection, and to make processes quicker, slicker and better. Better processes lead to reduced waste, reduced cost and a better service to the customer.

There is no doubt that organizations can realize a range of tangible and intangible benefits by improving their processes. Analyzing and re-designing business processes provides the opportunity for reflection, and provides the opportunity to make the processes quicker, slicker and better. Better processes lead to reduced waste, reduced cost and a better service to the customer—they may even contribute to better reputation or better staff morale. We might introduce elements of automation and IT to streamline the process even further and reduce manual work.

Yet in order to achieve the benefits of any kind of change, these changes need to ‘stick’. As satisfying as it might feel to design a beautiful new process on paper, we have missed a trick if nobody actually follows that process! Yet I’m certain we have all seen situations where the ‘official’ documented process gathers dust whilst the workers responsible for carrying out the work at the coal-face have create their own ways of working.

In this ebook Adrian Reed offers top tips and guidance to ensure your processes are brought to fruition.

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Making it stick: Tips for embedding change
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