ITIL Dashboards by Example
Process Management
May 19, 2016
You’re viewing an archived resource. Although this content was created before 2023, we believe it still offers valuable insights. For the latest research and up-to-date resources, please visit our Research Library.
The beauty of dashboard-based reporting is that virtually anything is possible. The downside to dashboard-based reporting is that virtually anything is possible! With all this freedom at our hands anything can be developed, whether it should be or not.
The aim with this guide is to work through a specific dashboard solution to provide a clear optimal means for monitoring ITIL services and their supporting SLAs.
In this guide I am going to look at designing and developing dashboards with a specific view to maximize their usefulness for ITIL based solutions. By approaching this requirement with fresh eyes I hope to illustrate how a dashboard can be much more than a hodgepodge of charts.