What is ServiceNow Connect?

ServiceNow connect is an integration module that syncs data and schedules automatic updates between iServer and the Now platform. It includes support for customized metamodels within both ServiceNow and iServer, as well as multiple import profiles.

Features of ServiceNow Connect

Import Scheduling
Import Scheduling

You can schedule regular updates and sync data imports to run automatically, at a time that suits you.

Leverages both iServer and ServiceNow APIs

iServer’s API enables users to take advantage of operational, IT-centric data available from ServiceNow. Metrics and analytics in iServer are augmented with ServiceNow data and are presented via user friendly dashboards.

Flexible Data Mapping
Flexible custom data mapping

Language mappings ensure you visualize and leverage ServiceNow data in your enterprise architecture models, standards and application portfolios assessments.

Multiple Import Profiles
Multiple import profiles

Multiple profiles make it possible to simultaneously import different data on different schedules.

Find out more about ServiceNow Connect


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  • Keeps ServiceNow data automatically synced with iServer
  • Provides enriched analysis, including live operational data from ServiceNow
  • Ensures data-based decision support for strategic planning and architecture

Business Outcomes

  • Save time synchronizing planning and operations data with your business transformation repository
  • Bulk import operational data from ServiceNow
  • Relate imported ServiceNow data to new and existing iServer architecture components to understand the impact of change

Who uses it?

  • Enterprise and Application Architects
  • IT Operations Managers
  • System Administrators
  • IT Strategy Managers

Download the Flyer

To find out more about the ServiceNow Connect module we have compiled a detailed list of features and benefits for you in this handy flyer. You can download it by clicking the link below.

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Gartner Peer Insights Customer Choice Awards 2017

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Vendor relationship is fantastic and the product suits our environment perfectly.

The vendor is very responsive to any and all issues I report. They take the time to ensure your environment is setup properly the first time. Training was very focused and they were willing to answer all questions I threw at them.

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