ITIL Poster Series: Generic Process Model
September 14, 2016
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The ITIL framework uses the concept of processes throughout. Our poster shows you the basic elements of a generic process. Consider this when you look at the processes you use in your own organization - if any parts are missing, why are they missing and do they make a difference to the performance of the process and delivery of the outcome?
Last updated on
October 30, 2025
The ITIL framework uses the concept of processes throughout. Our poster shows you the basic elements of a generic process. Consider this when you look at the processes you use in your own organization - if any parts are missing, why are they missing and do they make a difference to the performance of the process and delivery of the outcome?