iServer Global Technical Support Services | Orbus Software
Orbus Software offer technical support for all iServer users as well as access to our team of TOGAF, COBIT, BPMN & ArchiMate Certified consultants across the globe.
What do we provide?
Orbus Software technical support is available directly to customers in all regions.
The Technical Support teams sit directly alongside the software development and consultancy functions which mean we have unparalleled flexibility to deal quickly and effectively with customer support and enhancement requests.
We have in place a support structure, Support Services Statement (SSS) and End User License Agreement (EULA) to ensure we are able to respond to all customer requests and resolve any issues as quickly as possible.
Our satellite offices around the world mean we have a support footprint in those key regions and expertise ‘on the ground’ to deal with local customer requirements.
How do we provide it?
Technical Support is delivered through access to the Orbus Software support website and via email contact with our dedicated service desk team.
The customer support website is an online Incident Management System which allows you to generate support tickets and track their management and resolution.
What is the benefit to you?
- Fast and convenient support provided to resolve any issues and minimize any product downtime.
- Unlimited support is provided for all iServer users as part of the annual Support Services Statement.
- Direct, personal support from Orbus Software's expert support staff, no intermediaries.
- Unparalleled flexibility to deal quickly and effectively with support and enhancement requests.
Your Data, Safe and Secure
ISO 27001 certification is assurance that we have the policies and processes in place to ensure the Confidentiality, Integrity and Availability of our customers’ information as well as our own. Our Information Security Management System (ISMS) has been audited and certified by BSI and we are committed to maintain the appropriate systems to ensure the security of the information we handle, as verified by continued certification.
Customer Feedback about our
Consultancy and Implementation Teams
Customer Support Satisfaction*
Providing a high quality Customer Support is essential to the continued success of our Customers which is why we pride ourselves with the our Customer Support Satisfaction rating. We collect this information after each Support interaction to guage feedback and continually improve our service.
*based on the last 100 Customer Reviews