Empowering the Front Line: The relentless pursuit of value

About this Resource

The business environment is constantly changing, and organizations increasingly need the ability to adapt and respond to the opportunities and threats in their external environments. Whether it’s a new regulation, a new competitor, a new channel or even a new product – organizations need to be able to respond effectively and often there may be a need for them to flex and change extremely quickly.

Whilst large scale “transformational” change projects will be necessary in some cases, it is important that we don’t overlook the aggregate value of many smaller changes.

In this article Adrian Reed examines the benefit of empowering those that know the detailed process and tasks best to make managed incremental changes. 

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Empowering the front line: The relentless pursuit of value
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