Kaizen

Intro

Kaizen is a long-term approach that pursues small, continuous improvements to processes. In EA and BPM, it strengthens operational excellence and quality.

Key points:

• Builds a culture of ongoing improvement.
• Improves efficiency, quality, and employee engagement.
• Common use cases across EA/BPM/Data/App/Tech include incremental process changes, defect reduction, and workflow simplification.
• Pitfall: treating kaizen as one-off events instead of a sustained practice.

Examples:

• Daily standups to remove small blockers in a service process.
• Reducing handoffs in customer support to cut wait times.
• Standardizing data entry to lower error rates.

In practice:

Empower teams to propose and implement small changes, measure results, and iterate.

Related terms: Lean; Continuous Improvement; Six Sigma

FAQs:

Q: Does kaizen require major investment?
A: No; it focuses on small, low-cost changes.

Q: Is kaizen compatible with agile?
A: Yes; both emphasize iterative improvement.

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