Business Process Management

Intro

Business Process Management (BPM) is the discipline of modelling, improving, and governing processes. In EA, BPM connects business outcomes to operational execution.

Key points:

• Provides methods, tooling, and governance for process work
• Improves consistency and scalability of operations
• Common use cases: process modelling, automation, performance management, compliance
• Pitfall: tool‑first adoption without clear outcomes

Examples:

• Modelling core processes in BPMN
• Automating high‑volume tasks
• Monitoring SLAs and continuous improvement

In practice:

See Business Process Management for approaches and operating models.

Related terms: Process; Workflow; Automation

FAQs:

Q: Is BPM the same as automation?
A: No — automation is one part of BPM’s broader discipline.

Q: What governance is needed?
A: Standards, roles, review cadence, and measurable KPIs.

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