A Customer Success Story

Learn how Primark uses iServer to manage data collaboration and IT governance across the globe.


Customer at a glance

    “We want our decision making to be intelligent and supported by data, and iServer is going to be a key part of that moving forward”

    Mark Taylor
    Business Design Practice Lead





No. of Users


Products Used

Application Portfolio Management, Business Process Analysis

The Challenge

Primark is an international retailer with headquarters in Dublin, Ireland. The fashion giant employs more than 70,000 colleagues in 14 countries, with stores across Europe and the United States.

Primark’s EA team needed a repository tool that would help them create, deliver, and analyze their design artifacts more quickly and consistently, and ultimately allow them to communicate with a wide range of stakeholders.

The Result

iServer's ability to document and analyze Primark’s applications, technology, and business processes has enabled stakeholders to better understand how the business operates as a whole and make more informed decisions.

Plus, the platform’s integration with Microsoft Office Productivity Suite empowers users to tailor and adapt their visualizations and diagrams using standard Vizio techniques they’re already familiar with.

Learn more about iServer365

Other case studies you may be interested in

Find out More


View a demo of our platform

Book a Call